Refund Policy

No payment is taken for a free appraisal, so no refund applies. You may withdraw the request before the appraisal is sent by emailing ask@jobstatement.com.

If you buy online as a UK consumer, you normally have 14 days from the day the service contract is agreed to cancel without giving a reason.

To cancel, email ask@jobstatement.com with your name, order details and a clear cancellation request. We will refund amounts due using the original payment method, normally within 14 days of receiving the request.

If you ask us to begin before the 14-day period ends, we will request your express consent. If you then cancel after work has started, we may deduct a fair, proportionate amount for work already completed.

If the service is fully performed within the 14 days after you expressly requested an early start and acknowledged that completion ends the cancellation right, the statutory cancellation right is lost once the service is complete.

After the cancellation period, refunds are not normally available for completed work or work already delivered as agreed. If work has not started, contact us promptly; we may agree a cancellation and refund, less any unavoidable transaction costs where lawful.

Services must be provided with reasonable care and skill and match what was agreed. If you believe they do not, contact us promptly with the specific concern. We may correct the work, repeat the relevant part of the service, reduce the price or provide a refund where required by consumer law.

A change of preference, recruitment rejection or failure to secure an interview does not by itself mean the service was defective, because outcomes depend on third-party decisions and the wider application.

Email ask@jobstatement.com with your name, order date, service purchased, reason for the request and the outcome you seek. We aim to acknowledge requests within three working days. This policy does not limit your statutory rights.